Luxury Reservations Specialist
3 days ago
Estimated Salary: $50,000 - $65,000 per year.
Job DescriptionWe are seeking a highly organized and detail-oriented individual to join our team as a Luxury Reservations Specialist. As a key member of our front desk operations, you will be responsible for ensuring seamless hotel room reservations for our discerning guests. Your primary duties will include responding to guest inquiries, managing room availability, and processing reservations and cancellations in a timely and efficient manner.
- Respond to incoming calls and emails from guests in a prompt, friendly, and professional manner, providing information about the hotel's rooms, rates, and services.
- Utilize the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring accuracy at all times.
- Process room reservations, modifications, and cancellations, providing detailed information about the reservation process, policies, and procedures.
- Bachelor's degree in hospitality management or a related field is preferred.
- At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is required.
- Experience with Opera software is preferred.
- Knowledge of local attractions and a professional demeanor are essential.
- Able to multitask, prioritize tasks, and maintain confidentiality.
- Strong interpersonal skills and excellent organizational skills are required.
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