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Sales and Marketing Operations Coordinator

3 months ago

Miami, Florida, United States Health Coalition LLC Full time
Job Overview

Position Summary:

The Sales and Marketing Operations Coordinator is an integral part of Health Coalition's internal Sales Team, tasked with providing essential support and assistance to enhance outreach efforts aimed at generating sales and potential leads. This role is pivotal in maintaining customer satisfaction through meticulous and efficient work processes. Effective interaction with both customers and team members is crucial for success in this position.

Key Responsibilities:

  • Maintain comprehensive records of customer interactions, manage customer accounts, and organize documentation through the e-CRM system.
  • Analyze sales trends and collaborate with account managers to formulate effective sales strategies.
  • Timely creation and processing of orders, including handling rush requests and reviewing pending orders to ensure customer satisfaction.
  • Exhibit strong teamwork skills to facilitate workflow across various departments such as Accounting, Marketing, Purchasing, and Warehouse.
  • Conduct thorough online research, utilizing industry-specific information, academic resources, and diverse internet tools.
  • Oversee customer accounts, providing follow-up for administrative tasks and troubleshooting assistance regarding orders and account statuses.
  • Execute data entry tasks related to sales metrics and maintain an organized filing system, ensuring accessibility of information such as product availability and pricing.
  • Support administrative functions for the company’s executives and management teams.
  • Demonstrate telemarketing and active listening skills to conduct outbound calls and assist in lead generation efforts.
  • Prepare various reports, respond to information requests, and coordinate meetings and conference calls.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Exceptional communication skills with a strong command of the English language, both verbal and written.
  • Outstanding customer service abilities, including effective listening and communication skills.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, and Publisher are advantageous).
  • Demonstrated professionalism, integrity, and ethical standards.
  • A strong commitment to excellence and a sense of urgency in task completion.
  • A collaborative team player, dedicated to the organization’s goals and objectives.
  • Excellent analytical and problem-solving capabilities.
  • Internet savvy with the ability to perform various online tasks regularly.
  • Exhibit cooperation and a positive attitude towards colleagues, showing initiative and a willingness to contribute.
  • Ability to thrive in a fast-paced work environment.
  • Proficient in multitasking, prioritizing, and managing time effectively while adapting to additional responsibilities as needed.
  • Attention to detail, ensuring thoroughness in task execution.
  • Capability to assimilate new concepts and adapt to changing circumstances.

Education and Experience:

  • Associate's degree or equivalent professional experience.
  • Proficient in computer skills, particularly with Microsoft Office Suite or similar software.
  • A minimum of 2 years of relevant experience in sales or marketing.

Work Environment:

  • Full-time position.
  • Standard work schedule from Monday to Friday.
  • Onsite work required.
  • US work authorization is mandatory.

Benefits:

  • Comprehensive health benefits package.
  • Paid time off (PTO).
  • 401(k) retirement plan.

About Health Coalition, Inc.:

Health Coalition, Inc. (HCI) is a distinguished wholesale distributor specializing in pharmaceutical products, providing exceptional service to our clients, including physicians, hospitals, pharmacies, and home health care companies. Established in 1988, we pride ourselves on our commitment to knowledge, reliability, and service, which are the cornerstones of our operations. As a family-owned business, we value commitment, loyalty, and integrity, seeking dedicated professionals who are eager to contribute to our mission and grow with us.

To be considered for this position, candidates will be required to complete an assessment and undergo a background check.

Equal Employment Opportunity:

HCI is an Equal Employment Opportunity employer, ensuring that all employment decisions are based on merit, competence, and qualifications without discrimination.

Drug-Free Workplace:
HCI maintains a drug-free workplace and complies with testing requirements for applicants prior to hiring. Employment is contingent upon successful completion of a background verification and drug screening.