Regional Operations Manager

1 month ago

St Louis MO USA, United States Greenbrook TMS NeuroHealth Centers Full time
Job Summary

We are seeking a highly skilled Regional Operations Manager to join our team at Greenbrook TMS NeuroHealth Centers. As a key member of our leadership team, you will be responsible for ensuring the efficient and effective daily operations of our clinic locations.

Key Responsibilities
  • Oversee all administrative and clinical direct reports to ensure seamless day-to-day operations.
  • Maintain a professional and proficient workflow across all administrative and office functions.
  • Support respective providers in daily initiatives and ensure accurate completion of all daily center administrative and clinical staff functions.
  • Verify appropriate response times and information for all messages and inquiries.
  • Confirm the accuracy and completion of all notes and other Electronic Medical Record (EMR)/Operating System (OS) tasks and reporting.
  • Guarantee advanced preparation of all patient records and information, as well as verifying readiness for each treatment process.
  • Handle billing/revenue cycle concerns and questions, and ensure that claims are being processed correctly.
  • Perform active schedule and staff management to ensure sufficient coverage and resource utilization.
  • Monitor center supplies and approve material orders, as needed.
  • Assist as back-up for direct report staff, as required.
  • Serve as escalation and resolution point of contact for patient, provider, and/or staff issues concerns.
  • Serve as primary liaison for building, equipment, and/or system failures.
  • Supervise, coach, and motivate all direct report clinical support staff, including proactively working with Human Resources to address any employee relations or disciplinary actions effectively.
  • Ensure appropriate staff performance through the establishment of key performance indicators (KPIs), implementation of goals, and administration of regular evaluation(s) to measure progress.
  • Participate in the selection, hiring, onboarding, and training process of all new clinical support staff, as well as support the orientation and credentialing of physicians and other providers.
  • Maintain awareness of the fiscal state of the practice, assist with budget forecasting/development, and drive efforts accordingly to meet both regional and company goals/revenue targets.
  • Collaborate with Marketing and other departments to generate community engagement and referral relationships.
  • Compile, analyze, and present regular operational reporting and clinical performance metrics.
Requirements
  • Associate or Bachelor's Degree in Training and Development, Communications, Health Care Administration, Business, or another related field.
  • Minimum five years of progressive clinical operations management experience, preferably in a specialty or mental health care practice setting.
  • Intermediate proficiency with Microsoft Office Suite, specifically Word, Excel, and PowerPoint functions.
  • Familiarity with Electronic Medical Record (EMR), Learning Management System (LMS), and other training systems and software (e.g. Salesforce).
  • Authorization to work in the United States without requiring authorization sponsorship by our company for this position now or in the future.
  • A satisfactory background check inclusive of driving records, criminal records, employment references, education, social security and OIG exclusions.
Work Environment
  • Located in a fast-paced, professional office environment with a noise level that is generally moderate.
  • Regular use of standard office equipment (including computers, phones, photocopiers, etc.)
  • Extensive and regular periods of sitting, standing, bending, walking, seeing, talking, and listening.
  • Adequate visual acuity including ability to read information.
  • An occasional requirement to reach with hands/arms, stoop, kneel, or crouch.
  • An occasional requirement to push, pull, lift and/or move up to 10 pounds.
  • Ability/flexibility to travel, as needed.

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