Regional Retail Operations Manager

2 months ago

St Louis, Missouri, United States The Normal Brand Full time
Position Overview

The Normal Brand is a thriving, family-owned apparel enterprise that operates both online and in numerous retail locations worldwide. Our mission is to enhance our customers' experiences by providing exceptional service, stylish clothing, and a welcoming atmosphere. We value energetic, positive, and driven individuals who thrive in a competitive environment. Effective communication skills, both written and verbal, are essential for our rapid growth and success.

As we expand our retail footprint, we are seeking a Regional Retail Operations Manager. This entrepreneurial leader will play a pivotal role in supporting our growth initiatives while enhancing the performance of our existing stores. The Regional Manager will uphold the TNB mission, drive key performance indicators (KPIs), and mentor retail leaders to foster their development within the company.

Key Responsibilities

  • Develop and implement store operational processes.
  • Oversee the recruitment and onboarding processes for all retail positions, ensuring a focus on guest engagement and exceptional service.
  • Guide and mentor Store Managers through regular one-on-one meetings, performance assessments, and goal-setting initiatives.
  • Ensure Store Managers are accountable for their teams' development and performance.
  • Assist in succession planning to ensure a robust leadership pipeline.
  • Maintain accurate inventory levels that align with expected demand across all locations.
  • Lead and coach teams in alignment with our core values and operational principles.
  • Plan and execute strategies for peak operational periods, including active participation on the sales floor during high-traffic days.
  • Monitor and analyze regional performance metrics to assess store effectiveness against established objectives.
  • Travel to various retail locations as necessary to fulfill job responsibilities.
  • Support the launch of new retail locations.

Qualifications

We are looking for candidates who embody the following traits:

  • A humble, hungry, and smart individual.
  • An inspiring leader who motivates others to excel and achieve success.
  • A self-starter with a strong work ethic and high aspirations.
  • Exceptional interpersonal and communication skills, both verbal and written.
  • Proficient in managing complex projects and delegating tasks effectively.
  • Able to adapt quickly to drive change and improve processes.
  • Strong decision-making and problem-solving abilities.
  • Outstanding guest interaction, organizational, and time management skills.
  • Proven negotiation and conflict resolution capabilities.
  • Demonstrated merchandising expertise.
  • Availability to meet the business's operational needs, including mornings, evenings, and weekends.
  • A passion for customer service and a commitment to delivering outstanding guest experiences.

Experience Requirements

  • Minimum of 3 years in multi-store retail management within the apparel sector.
  • At least 5 years of proven management experience.
  • Entrepreneurial mindset with a proactive approach to driving business success.
  • Innovative thinker with a results-oriented focus.
  • Eager to learn and grow through constructive feedback.
  • Competitive spirit with a positive attitude and strong interpersonal skills.
  • Proficient in Microsoft Excel.

Benefits

We offer a supportive environment that encourages professional growth. We are looking for individuals who want to become part of our family business and grow with us over the long term. Our benefits include:

  • Competitive salary based on experience.
  • Bonus opportunities.
  • Health, dental, and vision insurance options.
  • 401K retirement plan.
  • Employee discounts.

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