Regional Director of Maintenance Operations

7 hours ago

St Louis, Missouri, United States Pepper Pike Staffing LLC Full time
Job Description

Regional Maintenance Supervisor

Operations

Reports to Director of Property Management & Operations

Full Time / Exempt

Job Summary:

Pepper Pike Capital Partners is a rapidly growing private equity real estate investment & redevelopment firm located in Cleveland, Ohio. We specialize in acquisitions, renovations, and management of market-rate multifamily properties. Our team is comprised of talented and entrepreneurial real estate professionals seeking bright, dynamic individuals who share our passion for bringing a vision to reality.

The Regional Maintenance Supervisor is a key member of our regional management team, responsible for overseeing the maintenance of our apartment units and ensuring a welcoming home for our residents. This role involves supervising and motivating the maintenance team to ensure the property, grounds, and equipment are safe and orderly.

Key Responsibilities:

  • Oversee the successful operation of all maintenance needs at properties within assigned portfolio
  • Advise maintenance personnel on completing assigned tasks to ensure deadlines are met, including HVAC repair, electrical, painting, carpentry, appliance repair, and other general property maintenance
  • Manage maintenance and turn budgets for each property in their portfolio
  • Oversee emergency maintenance requests process and act as back-up if necessary
  • Monitor the upkeep, cleanliness, and curb appeal of each assigned community to ensure Pepper Pike standards are maintained daily
  • Ensure all smoke detectors are inspected semi-annually and all deficiencies corrected
  • Ensure all HVAC checks happen quarterly
  • Participate in new development community development plans by attending meetings as needed and providing input and feedback to the development and construction teams
  • Monitor the timeliness, quantity, and quality of maintenance service requests and their successful completion at assigned communities
  • Supervise all capital improvement contracts and major projects at apartment communities in the portfolio from a maintenance perspective and collaborate effectively with construction teams on all projects
  • Monitor job performance of all community maintenance technicians and maintenance supervisors
  • Participate in the educational programming and training of all maintenance employees in Pepper Pike's policies & procedures, Standards of Excellence, core service values, community standards, and job performance requirements
  • Identify company standards of upkeep, maintenance quality, or skill levels that need to be improved across the portfolio
  • Develop/improve personal maintenance employees' skill levels to benefit the apartment communities
  • Recommend additional training for maintenance service associates employees when necessary to benefit the apartment communities
  • Recommend additional and necessary certification needs for the portfolio and identify employees for these professional development opportunities
  • Consult with regional portfolio managers and property managers on performance reviews for property maintenance employees
  • Review resumes and interview prospective maintenance employees and make hiring recommendations for filling open maintenance positions at apartment communities

Supervisory Responsibilities:

  • Manage the maintenance staff, HVAC managers, and supervisors at all properties throughout regional portfolios
  • Manage staffing, training, and participate with property managers on performance evaluations of maintenance supervisors

Special Skill Requirements:

  • Ability to perform all apartment maintenance duties
  • Advanced knowledge of Yardi Voyager or similar software to input work orders
  • Effectively and professionally communicate with a diverse population of employees and residents
  • Advanced knowledge and established compliance with Fair Housing laws and regulations
  • Ability to multi-task with excellent organizational skills

Qualifications:

  • High school diploma or related Vocational Training
  • 5+ years property maintenance experience
  • HVAC certification required; additional maintenance certifications preferred
  • 3+ Years of supervisor experience preferred

Work Requirements:

  • The physical requirements of this position are related to a standard facilities or maintenance environment; must be able to lift, bend, carry, move equipment and furniture, and use cleaning equipment and/or standard tools; work is performed both inside and outside, requiring the ability to work under variable weather conditions; while performing the duties of the job, the employee is required to hear, talk, stand, walk, reach, stoop, or kneel; must be able to lift up to 50 pounds without assistance
  • Must have reliable transportation, valid driver's license, and valid insurance
  • Travel to all property locations in the regional portfolio as needed

The duties listed in the job description above are intended only as illustrations of the various types of work that may be performed. These listed duties are not intended to describe in detail all the tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations. Omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. At the employee's request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Pepper Pike Staffing, LLC is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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