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Accounts Receivable Specialist

2 months ago

Charlotte, North Carolina, United States Brightspeed Full time
Job Overview

Company Overview:
At Brightspeed, we are redefining the way individuals connect, work, and engage by delivering fast and dependable internet services across twenty states in the Midwest and South.

Supported by investments from Apollo Global Management, our mission is to expedite the transition from copper to fiber optic technologies, enhancing internet service in rural areas that have historically been overlooked by broadband providers, all while ensuring an exceptional customer experience.

Join our team to help realize this vision by designing and constructing a top-tier fiber network and creating an unparalleled customer experience.

Position Summary:

We are thrilled to announce an opening for an Accounts Receivable Specialist within our expanding team. In this role, you will report directly to the Manager of Collections & Disputes. Your primary responsibility will be to collect outstanding revenues from business clients. Additionally, you will assist with basic billing inquiries and disputes arising from customer feedback regarding their invoices. Providing exceptional customer service and timely responses to customer concerns to facilitate prompt payments will be key aspects of your role. Join us in our mission to establish the fastest fiber-optic network in the nation.

Key Responsibilities:
  • Handle incoming calls from Brightspeed business clients regarding collections, payment arrangements, and straightforward billing inquiries.
  • Achieve monthly collection targets consistently.
  • Manage and collect overdue accounts for medium to large business clients.
  • Utilize multiple computer systems concurrently.
  • Foster and maintain strong customer relationships while effectively resolving issues.
  • Prepare monthly collection reports and provide recommendations on credit memos and write-off activities.
  • Collaborate with sales, customer service, billing operations, and accounts receivable teams to reconcile accounts.
  • Review and understand contractual agreements with clients that dictate the service relationship.
Qualifications:

What We Are Looking For:

  • Minimum of 3 years of experience in B2B collections.
  • Proven ability to navigate objections and propose solutions to overcome challenges.
  • Excellent interpersonal and communication skills, capable of articulating effectively both verbally and in writing with appropriate detail and discretion at all organizational levels, including senior management.
  • Strong relationship-building and listening abilities.
  • Exhibits professionalism, sound judgment, and leadership presence: remains objective and free from undue influence; builds trust; is collaborative, insightful, proactive, and forward-thinking.
  • Highly organized, ensuring timely delivery of all responsibilities with outstanding results while anticipating potential workload issues.
  • Demonstrates integrity and upholds the highest ethical standards in all endeavors.
  • Ability to learn complex systems quickly and effectively communicate that knowledge to others.

Preferred Qualifications:

  • Bachelor's degree in Finance, Accounting, Business, or a related field.
  • Experience in the telecommunications sector.
Why Join Us?

We are committed to modern work practices.
Recognized as a Top Workplace, Brightspeed HQ is dedicated to fostering a vibrant environment for our hybrid workforce. We offer various work arrangements, including remote, hybrid, and office-based roles, tailored to the position and individual circumstances. Our investment in technology ensures our team remains connected, as we value attracting the best talent, regardless of location.

We provide competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our commitment to promoting overall wellness, encompassing physical, emotional, and financial health. Brightspeed offers a robust benefits package, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company matching; and a variety of voluntary benefits.

Diversity, equity, and inclusion are fundamental to our core belief in authenticity.
By bringing our true selves to work, we enhance our collective performance. A diverse team empowers us to advocate for accessible, inclusive, and high-quality internet services, fostering equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.