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HVAC Technical Support Specialist
2 months ago
Job Description:
Position: HVAC Technical Support Engineer / Manager
Reports to: Sales Vice President
Work Location: New Jersey / Remote
Worker Type: Full-time
Company Overview:
AUX RAC is a leading US-based company specializing in domestic air conditioning solutions, committed to delivering comfortable, efficient, and environmentally friendly cooling options. Our dedication to technological advancement and outstanding customer service has earned us a strong reputation in the industry. We are seeking a knowledgeable and enthusiastic Technical Support Manager to enhance our customer experience and contribute to our growth.
Position Summary:
As the Technical Support Manager, you will oversee the operations of our technical support team, ensuring the effective resolution of technical challenges while promoting product development and quality assurance. Your key responsibilities will include:
Key Responsibilities:
- Planning and managing annual new product initiatives and technical resource allocation, ensuring the integrity of product offerings across various regions.
- Monitoring the development timeline of new products, facilitating the achievement of conversion rates and timely product delivery.
- Conducting market research, product benchmarking, and identifying issues to enhance product structure and increase sales.
- Managing after-sales complaints, ensuring quality control, risk assessment, and communicating quality expectations to relevant departments.
- Overseeing spare parts management and supporting the development of the spare parts market.
- Ensuring quality control of prototypes, maintaining high standards for sample qualification, and improving prototype conversion rates.
- Coordinating IT projects within the Technical Support Department.
Qualifications:
Education:
- A bachelor's degree in Engineering, Computer Science, or a related discipline is preferred.
Experience:
- At least 5 years of experience in technical support, product development, or similar roles.
- Demonstrated experience in managing and leading a technical support team.
Knowledge, Skills, and Abilities:
- Knowledge: In-depth understanding of product development processes and quality control practices within the HVAC sector.
- Skills: Strong problem-solving abilities, attention to detail, and excellent communication and interpersonal skills.
- Travel: Willingness to travel within the US for client meetings and industry events, with potential travel requirements up to 70%.
- Technology: Proficient in Microsoft Office Suite and other sales-related software.
- Qualified candidates must be legally authorized to work in the United States without the need for employer-sponsored work authorization.
Company Commitment:
AUX RAC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
