Senior HVAC Technical Documentation Specialist

4 weeks ago

New York, New York, United States Ephoca Full time
Job Description

We are seeking an experienced and detail-oriented Senior HVAC Technical Documentation Specialist to join our team. This role is essential to ensure the creation, maintenance, and management of high-quality technical documentation for our HVAC products, including but not limited to Cutsheets, Installation and Operating Manuals (IOMs), service manuals, troubleshooting guides, product data sheets, and technical how-to video scripts.

As a key member of our team, you will work closely with the VP of Product, our lead technician in the US, and a product specialist based in Italy. Your documentation will cater to contractors, engineers, and end-users, and should be clear enough for even novice users to understand.

Key Responsibilities:

  • Technical Documentation Creation:
    • Author and manage HVAC-specific technical documents, including Cutsheets, IOMs, service manuals, troubleshooting guides, product data sheets, and scripts for technical how-to videos.
    • Ensure all documentation meets the standards and requirements of the US market.
  • Collaboration and Project Management:
    • Collaborate with the VP of Product, lead technician, and product specialist to gather specifications and test results.
    • Maintain a comprehensive and up-to-date change-log to track ongoing updates, ensuring the latest information is readily accessible to customers.
    • Stay informed of product changes and coordinate with the team to ensure accurate, consistent, and timely documentation updates.
  • Quality Assurance and Document Control:
    • Perform quality checks to ensure accuracy, consistency, and adherence to company standards.
    • Manage document revisions, ensuring version control and timely distribution of updated documents.
    • Continuously improve documentation processes for efficiency and effectiveness.
  • Documentation Management:
    • Organize and maintain a revision management system to streamline document control and ensure all technical documentation is current and available online.
    • Ensure accessibility and ease of use for contractors, engineers, and end-users by maintaining a high standard of clarity and precision in all technical writing.

Required Qualifications:

  • Experience:
    • Minimum of 5+ years of direct experience writing HVAC-specific technical documentation for the US market, with demonstrated experience authoring Cutsheets and IOMs.
    • A portfolio with examples of actual Cutsheets and IOMs written is required.
  • Technical Skills:
    • Proficiency in authoring software and revision management systems.
    • Knowledge of AutoCAD, SolidWorks, and InDesign is a plus.
    • Strong organizational skills with attention to detail and a proven ability to manage multiple projects simultaneously.
  • Communication Skills:
    • Ability to produce clear, concise, and instructional documentation for a wide range of users, from engineers to novice end-users.
    • Strong collaborative skills to effectively work with team members across locations and departments.
  • Education:
    • Engineering or technical background is preferred but not required, provided the candidate has substantial HVAC documentation experience.

Preferred Qualifications:

  • Hands-on experience with HVAC installation or maintenance.
  • Familiarity with best practices in document control, quality checks, and process improvements for documentation workflows.

Work Environment:

  • This position is ideally based in our New York City office.

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