Guest Services Representative

2 weeks ago


Dillon, Montana, United States Town Pump Full time

The Town Pump Hotel Group is seeking a dedicated and friendly Hotel Front Desk Agent who embodies our mission of "Genuine Hospitality from genuine people committed to providing comfort and service." As a growing organization, we offer numerous opportunities for professional advancement.

As a Hotel Front Desk Agent, your responsibilities will include:

  • Welcoming guests warmly and executing tasks related to check-in, check-out, billing, reservations, phone transfers, and other hospitality-related requests, ensuring adherence to Town Pump and brand operational standards.
  • Possessing knowledge of hotel operations and guest services, with experience in computer usage, data entry, multi-line phone systems, and cash handling preferred.
  • Communicating courteously and professionally with colleagues, management, and guests, while recognizing the importance of punctuality and flexibility in work schedules.
  • Exhibiting a strong sense of pride and integrity in job performance, capable of working independently amidst frequent interruptions.
  • Striving to provide the best possible experience for each guest within the framework of Town Pump operating guidelines, completing all required company and brand-specific training and certifications promptly, and fulfilling all tasks and assignments as outlined in the Daily Front Office checklist.
  • Maintaining secure master key control by signing out, securing, and signing in master keys, ensuring proper cash control, and keeping the cash drawer secure.
  • Collecting and posting incidental charges to guest rooms (e.g., fax, pet, cleaning charges), utilizing the communications book for shift updates, reporting any known issues with services, equipment, and property, and ensuring work orders are processed.
  • Keeping the front desk and work area clean, organized, and free of clutter, while maintaining a high degree of confidentiality regarding guest, company, and property information in line with Town Pump expectations.
  • Occasionally assisting with cleaning public areas, breakfast service, folding laundry, and other hotel-related duties as needed.
Town Pump provides a variety of excellent benefits, including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer, committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.

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