Overnight Hotel Auditor

The Town Pump Hotel Group is seeking a dedicated and personable Hotel Night Auditor who embodies our mission of "Genuine Hospitality from genuine people committed to providing comfort and service." As a growing enterprise, Town Pump offers numerous opportunities for professional advancement.

As a Hotel Night Auditor, your responsibilities will include:

• Conducting final reviews of room charges and transactions prior to the audit, generating necessary audit reports and records as per established procedures, and verifying the accuracy of audit documentation.
• Preparing summaries for credit card transactions and ensuring approvals, compiling and reconciling all reports required by management, and accurately posting room and tax revenues along with any additional charges.
• Managing guest check-ins and check-outs, processing payments and charges as needed, responding to hotel switchboard inquiries in a prompt, efficient, and courteous manner, and providing additional guest services such as transportation and room service.
• Addressing guest issues and complaints, acting as an information resource for hotel patrons, performing various clerical and administrative tasks, and conducting security checks and hall patrols as necessary.
• Ensuring daily reservation checks are executed to prevent revenue loss from unsold rooms and to avoid overbooking, and preparing coffee and breakfast items for guests when applicable.
• Being well-versed in all emergency protocols regarding accidents, fires, bomb threats, guest illnesses, and other incidents as outlined in the "Safety & Security" manual, possessing comprehensive knowledge of the hotel's layout, ensuring accurate accounting of all guest accommodations, and relaying important information to colleagues and management.
• Completing additional tasks as assigned by the Front Desk Supervisor, Assistant Hotel Manager, or Hotel Manager.

Town Pump provides a range of exceptional benefits, including 401(K), Health, Dental, and Vision Insurance, Health Savings Accounts, Flexible Spending Accounts, paid time off, and educational reimbursement opportunities.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer, committed to providing equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.

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