Guest Services Representative

2 weeks ago


Dillon, Colorado, United States Vail Resorts Full time
Craft an Unforgettable Guest Experience

Become a vital part of our hospitality team, where every day presents an opportunity to create lasting memories for our guests. Whether you are an outdoor enthusiast or simply enjoy providing exceptional service, this role allows you to connect with individuals from diverse backgrounds while fostering a love for the great outdoors.

With numerous locations across the globe, you can embark on a seasonal adventure or establish a long-term career with us. From your first day, you will benefit from competitive compensation, complimentary access to our facilities, and opportunities for professional growth through our comprehensive training programs.

Employee Benefits

• Ski and Mountain Perks: Enjoy free passes, discounted lift tickets for friends and family, and complimentary ski lessons.

• Additional discounts on accommodations, dining, equipment, and transportation services.

• 401(k) Retirement Savings Plan

• Employee Support Programs

• Exceptional training and career development opportunities

• Employee Referral Incentives

For more details, please refer to the Benefits Eligibility Summary.

Position Overview:

As a Front Desk Agent, you will serve as the welcoming face of our establishment. Your primary responsibility will be to ensure that every guest has a remarkable stay. This entry-level position offers significant potential for career advancement within the hospitality industry.

Key Responsibilities:
  • Engage directly with guests in a friendly manner.
  • Facilitate the check-in and check-out processes.
  • Manage incoming phone calls.
  • Address and fulfill all guest inquiries and needs.
  • Maintain a polished and professional appearance at all times.
  • Assist in resolving any billing discrepancies.
  • Perform additional tasks as required.
Qualifications:
  • Fluency in English is required.
  • Excellent interpersonal skills and a friendly demeanor.
  • Proficient computer skills are preferred.
The anticipated compensation for this role is competitive. Individual salary decisions will be made based on various factors.

Vail Resorts is committed to diversity and inclusion in the workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

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