Field Service Operations Manager
2 weeks ago
Position: Service Manager
Tech-24, a leader in Commercial Foodservice Repair, is seeking skilled candidates for the role of Field Service Manager. This position entails overseeing the daily operations of field service technicians. The role is dynamic and customer-focused, ideal for individuals with a background in providing technical services, including refrigeration, plumbing, electrical work, and general maintenance through a network of field services. Experience in managing facility maintenance is advantageous.
Key Responsibilities:
- Oversee customer-specific needs and projects
- Supervise field service technicians and administrative support staff to ensure high standards of work, professionalism, and appearance
- Assist the Dispatcher in scheduling technicians and maintain effective communication between the office and field
- Assess and evaluate the operational performance of technicians
- Support the development of technicians' skills and recruit additional personnel as necessary
- Review and authorize time-sheets for hourly staff
- Understand contractual obligations and operational guidelines for each contract and warranty client
Qualifications:
- Previous management experience is essential
- Proficient in computer applications, particularly Microsoft Office Suite including Word, Excel, and Outlook
- Strong written and verbal communication abilities
- Possession of a valid driver's license with a clean driving record
- Adhere to all company policies and safety regulations
Benefits:
- Company-provided uniforms, mobile phone, vehicle, and fuel card
- Comprehensive medical, vision, and dental insurance along with short-term disability coverage
- Company-funded long-term disability and life insurance
- Paid time off and recognized holidays
- 401(k) retirement savings plan with company matching and immediate vesting
Tech-24 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
For further information about Tech-24 and our career opportunities, please visit our website.
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