IT Field Operations Manager
7 days ago
Job Summary
We are seeking a seasoned leader to oversee the Deskside Support team for our federal IT Service Desk. The ideal candidate will have a strong background in IT service management, team leadership, and technical expertise.
Key Responsibilities
- Lead the Deskside Support team in providing high-quality customer service and technical support
- Develop and implement ITIL processes to ensure efficient and effective service delivery
- Train and grow the technical team to ensure they have the necessary skills and knowledge to perform their duties
- Schedule support staff to ensure adequate coverage and assign tasks using ServiceNow
- Provide oversight of tasks and processes to ensure alignment with NTT Data and client standards
- Develop and implement processes to improve service delivery and customer satisfaction
- Communicate directly with staff, NTT Data leadership, and client leadership to ensure seamless service delivery
Requirements
- Bachelor's Degree or higher in a related field
- 5+ years of experience in Deskside Support, including imaging, deployment, and troubleshooting
- 3+ years of experience in team leadership
- Strong communication and technical skills
- Experience with IT service management systems, including ServiceNow
About NTT DATA
NTT DATA Services is a recognized leader in IT and business services, providing cloud, data, and applications services to clients worldwide. We are committed to delivering exceptional service and value to our clients.
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