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Senior Field Service Technician

2 months ago


Alexandria, Virginia, United States NerdsToGo of Alexandria, VA Full time
Job Overview

NerdsToGo is a dynamic and rapidly expanding company dedicated to delivering technology solutions to both residential clients and small enterprises. Our expertise spans a wide range of devices, including computers, smartphones, tablets, printers, and network systems.

Position Summary

The Lead Field Service Technician, often referred to as a "Certified Nerd," is responsible for executing desktop setups, installations, and upgrades of personal computing hardware and software. This role also involves conducting inventories and preventative maintenance, alongside providing support for software and operating systems across Mac and various Windows versions. The ideal candidate will possess a robust background in field service and exceptional customer service abilities, along with strong technical skills and effective communication.

Key Responsibilities
  • Deliver on-site technology solutions for both Windows-based PCs and Apple devices.
  • Diagnose and repair hardware and software issues for PCs.
  • Implement virus protection and remove spyware/adware.
  • Conduct data recovery and implement loss prevention strategies.
  • Enhance computer security measures.
  • Perform system repairs and upgrades.
  • Assist in creating tailored solutions for home and small business needs.
  • Facilitate software installations and upgrades.
  • Engage with non-technical customers, ensuring they feel comfortable and informed.
  • Manage network installations and maintenance, focusing on in-home solutions (wired and wireless).
Qualifications
  • 2-5 years of experience with Windows-based PCs (including Win7, Win8, Win10) and networking.
  • In-depth knowledge of PC troubleshooting and repair, encompassing both hardware and software/OS.
  • Familiarity with network troubleshooting and wiring, as well as PC troubleshooting (e.g., Network+, MCSE).
  • Proficient in peer-to-peer and client/server network configurations and troubleshooting.
Benefits
  • Positive company culture.
  • Opportunity to influence Managed Service Provider clientele.
  • Access to a fully branded service vehicle.
  • Chance to contribute to a growing brand.
Compensation

Annual salary ranges from $40,000 to $65,000, with performance-based bonus opportunities.