Senior Field Service Technician

2 weeks ago


Alexandria, Virginia, United States NerdsToGo of Alexandria, VA Full time
Job Overview

NerdsToGo is a dynamic and rapidly expanding company that delivers comprehensive technology solutions to individual consumers and small enterprises. Our services encompass a wide range of technology, including computers, mobile devices, tablets, printers, networks, internet connectivity, security systems, and much more.

Position Summary

The Lead Field Service Technician, also known as the "Certified Nerd," is responsible for executing desktop setups, installations, and upgrades of personal computer hardware and software. This role involves conducting inventories and preventative maintenance, as well as providing software and operating system support for both Mac and various Windows versions. The ideal candidate will possess a robust background in field service and exceptional customer service abilities. Strong technical skills, effective communication, and a passion for being part of a growing and innovative team are essential.

Key Responsibilities
  • Deliver onsite technology solutions for Windows-based PCs and Apple devices.
  • Diagnose and repair hardware and software issues for PCs.
  • Implement virus protection and remove spyware/adware.
  • Conduct data recovery and implement loss prevention strategies.
  • Enhance computer security measures.
  • Perform system repairs and upgrades.
  • Assist in creating home and small business solutions to meet customer needs.
  • Facilitate software upgrades and installations.
  • Engage with non-technical customers to provide support and reassurance.
  • Oversee network installation and maintenance, focusing on in-home solutions (wired, wireless, LAN, WAN).
Qualifications
  • 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking.
  • Strong expertise in PC troubleshooting and repair, encompassing both hardware and software/OS.
  • Knowledge of network troubleshooting, wiring, and PC diagnostics (e.g., Network+, MCSE, etc.).
  • Proficient in peer-to-peer and client/server network configurations and troubleshooting.
Benefits and Perks
  • Positive workplace culture.
  • Opportunity to influence Managed Service Provider clientele.
  • Access to a fully branded service vehicle.
  • Chance to contribute to a growing brand.
Compensation

Annual salary range: $40,000 - $65,000, with performance-based bonus opportunities.



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