Service Operations Manager

2 weeks ago


Modesto, California, United States Kubota Tractor Corporation Full time

Service Operations Manager

Overview: The Service Operations Manager is a pivotal role within our organization, focusing on enhancing the aftersales service experience. This position is ideal for individuals passionate about technical problem-solving and business development.

Key Responsibilities:

  • Foster strong relationships with dealers to ensure customer productivity and profitability.
  • Promote a collaborative team environment while demonstrating self-motivation and entrepreneurial spirit.
  • Enhance dealer service management capabilities to drive profitability.
  • Leverage KubotaNOW Telematics to improve dealer support capabilities.
  • Facilitate service capacity growth by optimizing technician recruitment, retention, and efficiency.
  • Oversee warranty administration and support sales of Extended Warranty and Maintenance contracts.
  • Address product quality and performance issues promptly for both customers and dealers.
  • Provide valuable technical feedback from the field to our manufacturing, marketing, and engineering teams.

Qualifications:

Candidates should possess a degree or equivalent experience in fields such as Education, Business, Management, Engineering, Technology, Agricultural Sciences, or Marketing.

Essential skills include:

  • Effective time management and organizational abilities.
  • Strong mechanical reasoning skills.
  • In-depth understanding of profit and loss management.
  • Proficiency in advanced diagnostics and problem-solving techniques.
  • Excellent communication skills, both business and technical.
  • Willingness to travel extensively.

What We Offer: At Kubota, you have the opportunity to shape your career while contributing to a globally recognized company. We cultivate an inclusive environment that encourages innovation and collaboration. Our comprehensive benefits package includes:

  • Flexible work arrangements.
  • Competitive salary structure.
  • Retirement savings plans (401k).
  • Profit-sharing programs.
  • Flexible spending accounts (FSA).
  • Comprehensive medical, dental, and vision insurance.
  • Disability coverage.
  • Programs promoting healthy lifestyles.
  • Relocation assistance may be available.
  • Employee assistance programs.
  • Tuition reimbursement opportunities.
  • Company vehicle provision.

Equal Opportunity Employer: Kubota is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.



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