Service Operations Manager
2 weeks ago
Service Operations Manager
Overview: The Service Operations Manager is a pivotal role within our organization, focusing on enhancing the aftersales service experience. This position is ideal for individuals passionate about technical problem-solving and business development.
Key Responsibilities:
- Foster strong relationships with dealers to ensure customer productivity and profitability.
- Promote a collaborative team environment while demonstrating self-motivation and entrepreneurial spirit.
- Enhance dealer service management capabilities to drive profitability.
- Leverage KubotaNOW Telematics to improve dealer support capabilities.
- Facilitate service capacity growth by optimizing technician recruitment, retention, and efficiency.
- Oversee warranty administration and support sales of Extended Warranty and Maintenance contracts.
- Address product quality and performance issues promptly for both customers and dealers.
- Provide valuable technical feedback from the field to our manufacturing, marketing, and engineering teams.
Qualifications:
Candidates should possess a degree or equivalent experience in fields such as Education, Business, Management, Engineering, Technology, Agricultural Sciences, or Marketing.
Essential skills include:
- Effective time management and organizational abilities.
- Strong mechanical reasoning skills.
- In-depth understanding of profit and loss management.
- Proficiency in advanced diagnostics and problem-solving techniques.
- Excellent communication skills, both business and technical.
- Willingness to travel extensively.
What We Offer: At Kubota, you have the opportunity to shape your career while contributing to a globally recognized company. We cultivate an inclusive environment that encourages innovation and collaboration. Our comprehensive benefits package includes:
- Flexible work arrangements.
- Competitive salary structure.
- Retirement savings plans (401k).
- Profit-sharing programs.
- Flexible spending accounts (FSA).
- Comprehensive medical, dental, and vision insurance.
- Disability coverage.
- Programs promoting healthy lifestyles.
- Relocation assistance may be available.
- Employee assistance programs.
- Tuition reimbursement opportunities.
- Company vehicle provision.
Equal Opportunity Employer: Kubota is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.
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