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**Dispatch Operations Manager**
2 months ago
We are seeking a highly skilled Dispatch Operations Manager to join our team at Hedy Holmes Staffing Services. As a key member of our operations team, you will be responsible for overseeing the dispatch operations of our organization, ensuring efficient and timely delivery of services.
Key Responsibilities- Team Management: Manage the daily work of a dispatch team, including planning, executing, and monitoring their activities.
- Route Optimization: Ensure that dispatch routing software assigns loads and delivery routes efficiently, and that the dispatch team routes loads to customers on time.
- Customer Communication: Coordinate with customer experience and sales on exceptions, rush orders, and order changes.
- Dispatch Coordination: Coordinate dispatchers to ensure that company and customer data is entered into transportation software in a timely manner.
- Record Keeping: Maintain records of dispatched calls and paperwork related to delivery orders.
- Driver Supervision: Supervise drivers' routes and field units' status to ensure efficient and productive schedules.
- Issue Resolution: Deal with concerns from drivers on the road.
- Resource Allocation: Balance vehicle and driver resources to maximize productivity.
- Experience: Must have at least 6 months of supervisor experience.
- Qualifications: Proven experience in a dispatch or logistics role, with supervisory experience preferred.
- Skills: Strong organizational and multitasking skills, excellent communication and interpersonal skills, and proficiency in dispatch software and Microsoft Office Suite.