Service Operations Manager
2 weeks ago
Company: Kubota Tractor Corporation
Overview: The Service Operations Manager is a pivotal role focused on enhancing aftersales services and driving business growth through technical expertise and relationship management.
Key Responsibilities:
- Ensure optimal customer productivity and profitability by fostering strong dealer relationships.
- Thrive in a collaborative environment while maintaining a self-driven and innovative approach.
- Enhance dealer service management capabilities to boost profitability.
- Utilize KubotaNOW Telematics to improve dealer Connected Support capabilities.
- Facilitate service capacity growth by enhancing technician recruitment, retention, and operational efficiency.
- Oversee warranty administration and support product recall campaigns.
- Address product quality and performance issues promptly for both customers and dealers.
- Provide valuable technical feedback from the field to various departments including manufacturing and engineering.
Qualifications:
Candidates should possess a degree or equivalent experience in fields such as Education, Business, Management, Engineering, Technology, Agricultural Sciences, or Marketing.
Essential skills include:
- Effective time management and organizational abilities.
- Strong mechanical reasoning skills.
- Comprehensive understanding of profit and loss management.
- Advanced diagnostic and problem-solving capabilities.
- Excellent communication skills in both business and technical contexts.
- Willingness to travel extensively.
- Valid driver's license.
What We Offer:
At Kubota, we empower you to take charge of your career and contribute meaningfully to a globally recognized company. We promote an inclusive environment where creativity and innovation are encouraged to address real-world challenges.
Benefits:
- Flexible work arrangements.
- Competitive salary.
- Retirement savings plans (401k).
- Profit-sharing programs.
- Flexible spending accounts.
- Comprehensive medical, dental, and vision coverage.
- Disability coverage.
- Wellness programs.
- Potential relocation assistance.
- Employee assistance programs.
- Tuition reimbursement.
- Company vehicle.
Equal Opportunity Employer: Kubota is committed to providing equal employment opportunities without regard to age, race, religion, color, disability, sex, sexual orientation, or national origin.
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