Service Operations Manager

2 weeks ago


Modesto, California, United States Kubota Tractor Corporation Full time
Service Operations Manager

Company: Kubota Tractor Corporation

Overview: The Service Operations Manager is a pivotal role focused on enhancing aftersales services and driving business growth through technical expertise and relationship management.

Key Responsibilities:

  • Ensure optimal customer productivity and profitability by fostering strong dealer relationships.
  • Thrive in a collaborative environment while maintaining a self-driven and innovative approach.
  • Enhance dealer service management capabilities to boost profitability.
  • Utilize KubotaNOW Telematics to improve dealer Connected Support capabilities.
  • Facilitate service capacity growth by enhancing technician recruitment, retention, and operational efficiency.
  • Oversee warranty administration and support product recall campaigns.
  • Address product quality and performance issues promptly for both customers and dealers.
  • Provide valuable technical feedback from the field to various departments including manufacturing and engineering.

Qualifications:

Candidates should possess a degree or equivalent experience in fields such as Education, Business, Management, Engineering, Technology, Agricultural Sciences, or Marketing.

Essential skills include:

  • Effective time management and organizational abilities.
  • Strong mechanical reasoning skills.
  • Comprehensive understanding of profit and loss management.
  • Advanced diagnostic and problem-solving capabilities.
  • Excellent communication skills in both business and technical contexts.
  • Willingness to travel extensively.
  • Valid driver's license.

What We Offer:

At Kubota, we empower you to take charge of your career and contribute meaningfully to a globally recognized company. We promote an inclusive environment where creativity and innovation are encouraged to address real-world challenges.

Benefits:

  • Flexible work arrangements.
  • Competitive salary.
  • Retirement savings plans (401k).
  • Profit-sharing programs.
  • Flexible spending accounts.
  • Comprehensive medical, dental, and vision coverage.
  • Disability coverage.
  • Wellness programs.
  • Potential relocation assistance.
  • Employee assistance programs.
  • Tuition reimbursement.
  • Company vehicle.

Equal Opportunity Employer: Kubota is committed to providing equal employment opportunities without regard to age, race, religion, color, disability, sex, sexual orientation, or national origin.



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