Teller/Client Service Representative

5 days ago

Fredericksburg, Virginia, United States LINKBANK Full time

Job Summary:

This role is responsible for delivering exceptional client experiences at LINKBANK solution centers. The ideal candidate will possess excellent communication skills, a positive attitude, and a willingness to learn and adapt to changing situations.

Key Responsibilities:

  • Provide personalized service to clients, handling transactions, and resolving issues in a timely and professional manner.
  • Process and log mail, night depository, and ATM deposits, ensuring accurate and efficient record-keeping.
  • Maintain solution center records and information, adhering to Retail Operations Guidelines for operational soundness and compliance.
  • Accurately complete Currency Transaction Reports and Reg CC Forms, and perform daily balancing of cash drawers and vault.
  • Order and manage cash and coin shipments to/from the Federal Reserve, and maintain stock of supplies used in solution centers.

Requirements:

Minimum Qualifications:

Education/Training: High School Diploma or equivalent.

Knowledge/Skills/Abilities:

  • Ability to multitask, prioritize, and manage multiple responsibilities with clear direction from a supervisor.
  • Attention to detail, problem-solving, and proactive approach to resolving issues.
  • Basic knowledge of bank products and services, with a strong ability to comply with policies and procedures.
  • Strong computer knowledge and Microsoft Windows skills, with the ability to learn and adapt to new systems.
  • Strong client service skills, with the ability to listen with professionalism, patience, and empathy.
  • Strong interpersonal, communication, leadership, and organizational skills.

Experience: Prior teller experience preferred, or at least 1 year of cash handling and client service experience.

Travel Requirements: Ability to travel to all locations within the bank's footprint as needed.

Physical and Mental Job Requirements:

  • Ability to verbally communicate instructions and information clearly, concisely, and accurately to clients and other employees.
  • Ability to read and comprehend complex schedules and details to process correspondence accurately, while providing exceptional client service.
  • Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
  • Physical stamina for extended periods of standing and/or walking.
  • Visual acuity required to work at a computer terminal.
  • Mobility to coordinate activities in the department and lifting no more than 20 pounds may be required.

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