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Client Service Representative

2 months ago


Fredericksburg, Virginia, United States LINKBANK Full time

Job Summary:

This role is responsible for delivering exceptional client experiences at LINKBANK's solution centers. The ideal candidate will possess excellent communication skills, a positive attitude, and a willingness to learn and adapt to changing situations.

Key Responsibilities:

  • Provide needs-based client solutions through efficient and accurate transaction processing.
  • Embody the LINKBANK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE, and demonstrate a commitment to delivering a differentiating client experience.
  • Handle client transactions via in-person, drive-thru, or telephone, including deposit and withdrawal processing, cashing checks, and resolving online banking and debit card issues.
  • Process and log mail, night depository, and ATM deposits, and maintain solution center records and information in accordance with Retail Operations Guidelines.
  • Accurately complete Currency Transaction Reports and Reg CC Forms, and be responsible for daily balancing of cash drawers and vault.
  • Order supplies, maintain stock, and perform other duties as assigned.

Requirements:

Minimum Qualifications:

Education/Training: High School Diploma or equivalent.

Knowledge/Skills/Abilities:

  • Ability to juggle multiple priorities with clear direction from supervisor.
  • Attention to detail, problem-solving, and the ability to be proactive.
  • Basic knowledge of bank products and services.
  • Strong ability to comply with policies and procedures.
  • Strong computer knowledge and Microsoft Windows skills required.
  • Satisfactorily completes required annual regulatory training.
  • Strong client service skills with the ability to listen with professionalism, patience, and empathy.
  • Strong interpersonal, communication, leadership, and organizational skills.

Experience: Prior teller experience preferred or at least 1 year cash handling and client service experience.

Travel Requirements: Ability to travel to all locations in the bank's footprint as needed.

Physical and Mental Job Requirements:

  • Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and other employees.
  • Must be able to read and comprehend, sometimes complex schedules, and details to process correspondence accurately, while providing exceptional client service.
  • Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
  • Must have physical stamina for extended periods of standing and/or walking.
  • Must have visual acuity required to work at a computer terminal.
  • Mobility enough to coordinate activities in the department and lifting no more than 20 pounds may be required.