Veterinary Client Services Specialist

1 week ago


Fredericksburg, Virginia, United States Ethos Veterinary Health Full time

Position Overview

We are looking for a dedicated and enthusiastic Client Care Specialist to support our operations at Ethos Veterinary Health. This role is crucial in providing exceptional service to our clients and their beloved pets in a high-energy environment.

About Ethos Veterinary Health

Ethos Veterinary Health is a leading network of specialty and emergency veterinary hospitals committed to delivering innovative and compassionate care. With a team of over 1,500 specialized veterinarians, we strive to set the standard in veterinary excellence.

Key Responsibilities

  • Manage incoming calls and assist clients with scheduling appointments.
  • Maintain organized records and perform data entry tasks efficiently.
  • Ensure a welcoming atmosphere in the reception area for clients and their pets.
  • Handle financial transactions and discuss payment options with clients.
  • Provide support during high-pressure situations while maintaining a calm demeanor.

Qualifications

  • High school diploma or equivalent; vocational training in business or office administration is preferred.
  • Experience in a veterinary or medical setting is advantageous.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficient in using computer systems and software.

Work Schedule

Flexibility is essential, as shifts may vary and include early mornings, late evenings, and weekends.

Compensation and Benefits

  • Competitive hourly wage based on experience.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401k plan with employer matching.
  • Paid time off and employee discounts for pet care.

We encourage interested candidates to submit a cover letter detailing their qualifications and how they can contribute to our team.



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