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Client Support Specialist

2 months ago

Atlanta, Georgia, United States Brookfield Properties Full time

Location: Charleston

Company Overview:

Brookfield Properties is a prominent entity in the single-family rental (SFR) aggregation sector, managing over 10,000 residences across various regions. Established to integrate technology within the rental market, we have evolved into a comprehensive service provider specializing in acquisition, renovation, and property management. Our commitment to utilizing advanced software and efficient processes allows us to deliver safe, affordable housing solutions, enhancing the quality of life for families and positively impacting the communities we serve.

Position Overview:

The Customer Service Representative plays a crucial role in maintaining daily communication with clients, addressing inquiries related to service status, reporting, and general support. This position is essential for ensuring customer satisfaction and operational efficiency.

Key Responsibilities:

  • Engage with customers in a call center environment to address inquiries and service requests.
  • Diagnose customer needs and provide solutions during the initial contact.
  • Offer basic information regarding our properties and company protocols.
  • Collaborate with cross-functional teams to meet customer requirements effectively.
  • Resolve urgent customer support issues promptly.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 2 years in customer service roles.
  • High School Diploma or equivalent.
  • Experience in sales or customer service within a call center setting.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Strong critical thinking and problem-solving abilities.
  • Proficient in Microsoft Word, Excel, and PowerPoint; advanced skills preferred.
  • Detail-oriented with a commitment to high-quality work.
  • Reliable transportation for commuting to work.

Physical and Environmental Requirements:

  • Willingness to work extended hours, including evenings and weekends as needed.
  • Ability to communicate clearly and effectively over the phone.
  • Capable of working on multiple assignments simultaneously while maintaining focus.
  • Comfortable working in a dynamic and sometimes stressful environment.

Why Join Brookfield Properties?

We are dedicated to making a positive impact in the communities we serve. Our employees benefit from:

  • Comprehensive benefits package, including a 401(k) plan with a 5% match.
  • Wellness credits to reduce healthcare costs.
  • Generous paid time off for full-time employees.
  • Opportunities for career advancement as we expand into new markets.

Brookfield Properties is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.