Client Care Specialist

22 hours ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
About the Role

We are seeking a highly motivated and compassionate Client Care Specialist to join our team at Serenity Healthcare, LLC. As a Client Care Specialist, you will play a critical role in connecting patients with life-saving treatments and providing exceptional customer service.

Key Responsibilities
  • Connect with patients via phone to provide support and education on TMS and Ketamine treatments
  • Help solve problems and address patient concerns in a timely and professional manner
  • Coordinate with clinics to ensure seamless patient care
  • Perform other relevant duties as needed
Requirements
  • High School Diploma or equivalent
  • Strong customer service mindset and previous experience in customer service
  • Excellent verbal and written communication skills, as well as basic math skills
  • Ability to connect with individuals and de-escalate conflicts
What We Offer
  • Accelerated healthcare career growth with rapid advancement opportunities
  • Potential to move into other departments, including clinic-based positions
  • Insurance benefits, including medical, dental, and vision coverage
  • 20 days off annually, including 10 PTO days and 10 holidays
  • Access to corporate onsite gym, game room, and other amenities
  • Open to full or part-time positions with multiple shifts available
About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leader in the field of healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed. We are committed to providing exceptional patient care and support, and we are seeking like-minded individuals to join our team.



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