Academic Technology Consultant

2 weeks ago


Albuquerque, New Mexico, United States University of New Mexico Full time
Position Overview

The University of New Mexico is seeking motivated and responsible students to fill the role of Academic Technology Consultant. This position is integral to providing support and training on various software applications to students, faculty, and staff within our Computer Lab environments.


Key Responsibilities

As an Academic Technology Consultant, you will:

  • Assist users with software applications, demonstrating a solid understanding of Windows and macOS platforms, along with basic knowledge of iOS and Android.
  • Exhibit exceptional customer service skills, fostering a positive learning environment through effective communication and teaching.
  • Design and deliver training sessions for students, faculty, and staff, ensuring accessibility and understanding of software tools.
  • Provide one-on-one training for faculty on the Adobe Creative Cloud Suite, adapting to various learning styles.
  • Engage in administrative tasks, including inventory management, cleaning, and organization of computer labs.
  • Supervise and support both Windows and Macintosh platforms, ensuring operational efficiency in lab environments.
  • Troubleshoot hardware and software issues, managing the ticket tracking system effectively.
  • Recruit, train, and schedule new computer consultants, promoting a collaborative team atmosphere.
  • Maintain lab security and oversee the distribution of lab supplies.

Qualifications

Preferred candidates will possess:

  • Experience in a similar technical support role.
  • Strong problem-solving abilities and the capacity to work independently.
  • Excellent organizational skills for managing schedules and tasks.
  • Familiarity with IT systems and troubleshooting methodologies.
  • Public speaking experience and a background in customer service.

We are committed to fostering a diverse workforce and encourage applications from all qualified individuals.



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