Academic Technology Consultant

1 week ago


Albuquerque, New Mexico, United States University of New Mexico Full time
Position Overview

The University of New Mexico is seeking motivated and responsible students to fill the role of Academic Technology Consultant. This position involves providing assistance and training on various software applications to students, faculty, and staff within computer lab environments. Candidates should possess experience with both Windows and macOS operating systems, as well as a basic understanding of iOS and Android platforms.

Key Responsibilities

1. Deliver exceptional customer service while assisting users with software applications.
2. Design and conduct training sessions for students, faculty, and staff, ensuring accessibility and understanding of the software provided.
3. Provide one-on-one training for faculty on the Adobe Creative Cloud Suite and other relevant software.
4. Maintain a productive and organized computer lab environment, ensuring all equipment is functional and available for use.
5. Troubleshoot and resolve software and hardware issues, managing ticketing systems effectively.
6. Assist in administrative tasks, including inventory tracking and lab maintenance.
7. Collaborate with team members to support various projects, including website maintenance and content creation.

Qualifications

Preferred candidates will have:
  • Experience in a similar technical support role.
  • Strong problem-solving skills and the ability to work independently.
  • Excellent communication skills for effective interaction with faculty, staff, and students.
  • Familiarity with IT systems and software troubleshooting.
  • Public speaking experience and prior customer service experience.

Application Process

Interested candidates should submit their applications through the official UNMJobs site, including a resume, cover letter, and at least two professional references. The University of New Mexico is dedicated to fostering a diverse workforce and is an Equal Opportunity Employer.

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