Warehouse Operations Manager

2 weeks ago


Indianapolis, Indiana, United States DoorDash Full time
Job OverviewAbout the Team

We are seeking a dedicated leader with extensive experience in warehouse operations to oversee one of our DashMart locations. DashMart is an innovative convenience and grocery service from DoorDash, aimed at delivering essential household items, popular snacks, and light groceries directly to our customers' doorsteps.

About the Role

In this position, you will manage a distribution center ranging from 5,000 to 10,000 square feet, leading the local warehouse team while ensuring we uphold high standards for our customers.

Your Responsibilities Include:
  • Leadership: Recruit, mentor, and retain a high-performing team of Shift Leads and Operations Associates. You will foster a positive work culture and be accountable for achieving high employee satisfaction. Collaborate with your Shift Leads to effectively assign daily tasks and ensure optimal team performance.
  • Operational Management: Oversee the daily operations of the DashMart warehouse, ensuring processes run efficiently and safely. You will manage scheduling and a labor budget while ensuring the warehouse meets performance metrics.
  • Customer Satisfaction: Guide your team in delivering exceptional service on every order. You will maintain key quality metrics such as order accuracy and fulfillment speed, working closely with central teams to equip your staff with necessary tools and resources.
  • Process Improvement: Analyze data to identify inefficiencies within warehouse operations. Design and implement process improvement initiatives to enhance operational quality and employee experience.
We Value You Because:
  • Proven Leadership: You have successfully managed teams of 10 or more employees.
  • Ownership Mindset: You are committed to supporting a 24/7 operation across various shifts and are eager to take ownership of a rapidly expanding business.
  • Innovative Problem Solver: You approach challenges with creativity and are not bound by traditional methods.
  • Adaptability: You thrive in dynamic environments and embrace change.
  • Data-Driven: You utilize data to inform decisions and have experience with analytical tools like Excel or Google Sheets.
  • Experience: You possess over three years of experience in Operations, Warehouse Logistics, Retail Management, or a related field.
  • Team Management: You have at least one year of experience leading a team.
  • Educational Background: You hold a college degree or have relevant professional experience.
  • Flexible Schedule: As the site leader, you will need to ensure comprehensive support for your team, which may require availability during evenings and weekends.

At DoorDash, we are committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when diverse perspectives are included. We encourage applicants from all backgrounds to apply.

We prioritize employee well-being by offering comprehensive benefits, including premium healthcare, wellness reimbursements, and paid parental leave.

We are dedicated to creating an equitable workplace where everyone can succeed, free from discrimination or harassment.



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