Warehouse Operations Manager
2 weeks ago
We are seeking a dedicated leader with extensive experience in warehouse operations to oversee one of our DashMart locations. DashMart is an innovative convenience and grocery service from DoorDash, designed to deliver essential household items, popular snacks, and light groceries directly to our customers' doorsteps on demand.
About the RoleIn this position, you will manage a distribution center ranging from 5,000 to 10,000 square feet, leading the local warehouse team while ensuring we uphold exceptional quality standards for our clientele.
Your Responsibilities Include:- Leadership: Recruit, mentor, and retain a high-performing team consisting of Shift Leads and Operations Associates. You will foster a positive workplace culture and be accountable for achieving high employee satisfaction scores. Collaborate with your Shift Leads to effectively assign daily tasks and drive team performance.
- Operational Ownership: Take charge of the daily operations within the DashMart warehouse, ensuring that processes run efficiently and safely. You will manage scheduling and oversee a labor budget while ensuring the warehouse meets its performance metrics.
- Customer Satisfaction: Guide your team in delivering outstanding service to our customers with every order. You will be responsible for maintaining key performance indicators such as order accuracy and fulfillment speed. Collaborate with central teams, including inventory and training, to equip your team with the necessary tools and resources.
- Strategic Improvement: Utilize data to pinpoint inefficiencies and areas for enhancement within the warehouse operations. Design and implement process improvement initiatives aimed at elevating operational efficiency, quality metrics, and employee experience.
- Demonstrate Proven Leadership: You have successfully managed high-performance teams of 10 or more employees.
- Exhibit Ownership Mindset: You are committed to supporting a 24/7 operation across various shifts and are eager to take charge of a rapidly expanding business.
- Approach Problems Creatively: You are enthusiastic about finding innovative solutions and challenge conventional thinking.
- Thrive in Dynamic Environments: You embrace rapid change and enjoy working in ambiguous, startup-like settings.
- Utilize Analytical Skills: You rely on data to inform decisions and have experience with tools like Excel or Google Sheets for data analysis, including basic formulas and pivot tables.
- Possess Relevant Experience: You have over three years of experience in Operations, Warehouse Logistics, Retail Management, Fulfillment, or a related field.
- Have Team Management Experience: You have at least one year of experience in a leadership role.
- Hold a Relevant Degree or Equivalent Experience: You possess a college degree or relevant professional experience.
- Are Flexible with Your Schedule: As the site leader, you will need to ensure full support for your team, which may require availability during late nights and weekends.
DoorDash is committed to fostering a diverse and inclusive workplace. We believe that innovation flourishes when diverse perspectives are represented. We encourage individuals from all backgrounds to apply.
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