Guest Relations Ambassador
2 days ago
Overview:
The Guest Relations Representative plays a vital role in ensuring that all customer issues and concerns are resolved promptly and efficiently. This individual is responsible for greeting visitors in a friendly and professional manner, engaging with customers, and working closely with the Sales and Service team to ensure seamless operations.
Key Responsibilities:
- Resolve customer issues and concerns in a timely and professional manner.
- Make daily follow-up calls to customers who have serviced their vehicles and/or purchased vehicles to address any concerns.
- Meet and greet customers promptly in a professional and courteous manner.
- Perform other duties as assigned by the General Manager.
- Engage with customers waiting for their vehicles in the customer lounge.
- Work closely with the sales and service team to ensure efficient operations.
- Make daily observations of sales and service department concerns and report to the General Manager daily/weekly.
- Update social media content as needed.
- Follow up with customers to ensure CSI (Customer Satisfaction Index) scores are maintained well above the national average.
- Arrange the monthly new owner event for new customers.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
Qualifications:
- 1+ years' previous experience as a Guest or Customer Relations Representative.
- Auto Dealership experience is preferred.
- Tekion experience is a plus.
- Social Media experience is a plus.
- High school diploma or equivalent.
- Professional appearance and work ethic.
- Outstanding communication skills in both verbal and written.
- Great attitude with high-energy personality.
- Excellent customer service, computer, and typing skills.
- Ability to work well in a process-driven environment.
- Bilingual is a plus.
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