Guest Relations Ambassador

2 days ago

Woodland Hills, California, United States Lexus of Woodland Hills Full time
Job Title: Guest Relations Representative

Overview:

The Guest Relations Representative plays a vital role in ensuring that all customer issues and concerns are resolved promptly and efficiently. This individual is responsible for greeting visitors in a friendly and professional manner, engaging with customers, and working closely with the Sales and Service team to ensure seamless operations.

Key Responsibilities:

  • Resolve customer issues and concerns in a timely and professional manner.
  • Make daily follow-up calls to customers who have serviced their vehicles and/or purchased vehicles to address any concerns.
  • Meet and greet customers promptly in a professional and courteous manner.
  • Perform other duties as assigned by the General Manager.
  • Engage with customers waiting for their vehicles in the customer lounge.
  • Work closely with the sales and service team to ensure efficient operations.
  • Make daily observations of sales and service department concerns and report to the General Manager daily/weekly.
  • Update social media content as needed.
  • Follow up with customers to ensure CSI (Customer Satisfaction Index) scores are maintained well above the national average.
  • Arrange the monthly new owner event for new customers.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.

Qualifications:

  • 1+ years' previous experience as a Guest or Customer Relations Representative.
  • Auto Dealership experience is preferred.
  • Tekion experience is a plus.
  • Social Media experience is a plus.
  • High school diploma or equivalent.
  • Professional appearance and work ethic.
  • Outstanding communication skills in both verbal and written.
  • Great attitude with high-energy personality.
  • Excellent customer service, computer, and typing skills.
  • Ability to work well in a process-driven environment.
  • Bilingual is a plus.

  • Customer Ambassador

    2 weeks ago

    Woodland Hills, California, United States Compass Group Careers Full time

    Job SummaryAs a Customer Ambassador, you will be responsible for driving a hospitality environment by greeting guests, offering samples, and leading guest-facing marketing and wellness programs.Key Responsibilities:Greet every customer and interact in a manner to ensure a high level of hospitality.Relay relevant concerns from customers to supervisors.Ensure...

  • Hospitality Ambassador

    1 month ago

    Woodland Hills, California, United States Xperience XRG Full time

    About Xperience XRGXperience XRG is a dynamic and passionate team dedicated to delivering exceptional hospitality experiences. Our foundation is built on the unwavering dedication of team members who exude a relentless passion for delivering unforgettable eXperiences.Why Work with Us?We offer competitive pay that recognizes your dedication and skills.Enjoy...

  • Brand Ambassador

    2 weeks ago

    Beverly Hills, California, United States Babylist Full time

    About BabylistBabylist is a leading digital destination for growing families, providing a trusted platform for millions of expecting parents and their loved ones. Our mission is to help families make informed decisions with confidence, stay connected, and build happy and healthy families.Job Title: Brand AmbassadorWe are seeking a motivated and energetic...

  • Ambassador

    19 hours ago

    Beverly Hills, California, United States Jenis Splendid Ice Cream LLC Full time

    About Jeni's Splendid Ice CreamsJeni's Splendid Ice Creams is a certified B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We're devoted to making better ice creams and bringing people together.Job SummaryWe're seeking a talented Ambassador to join our Beverly Hills team. As an Ambassador, you'll be the face...

  • Guest Relations Coordinator

    2 months ago

    Beverly Hills, California, United States Moxie Restaurant Ventures LLC Full time

    Job OverviewPosition Summary: The Guest Relations Coordinator plays a crucial role in delivering exceptional service to patrons at Moxie Restaurant Ventures LLC. This position involves managing reservations, greeting and seating guests, and ensuring a memorable dining experience by addressing special requests and needs.Key Responsibilities:Maintain...

  • Guest Service Ambassador

    24 hours ago

    Granada Hills, California, United States Nothing Bundt Cakes Full time

    Job Title: Guest Service RepresentativeAt Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Service Representative, you'll play a vital role in delivering exceptional customer experiences and making every celebration sweeter.Key Responsibilities:Guest Engagement: Greet guests with genuine warmth...

  • Brand Ambassador

    9 hours ago

    Beverly Hills, California, United States Babylist Full time

    About the RoleBabylist, the leading digital destination for growing families, is seeking a motivated Part-Time Brand Ambassador to help create a memorable and joyful experience for expecting parents and their loved ones at our new experiential showroom and boutique in Beverly Hills.Key ResponsibilitiesDeliver exceptional service and help guests navigate the...

  • Hotel Ambassador

    1 week ago

    Beverly Hills, California, United States Hilton Hotels & Resorts Full time

    Concierge Job DescriptionWe are seeking a skilled Concierge to join our team at the Waldorf Astoria Beverly Hills. As a Concierge, you will be responsible for providing exceptional guest service and ensuring a memorable stay for our visitors.Key Responsibilities:Assist guests with various tasks related to their visit, including making reservations and...

  • Brand Marketing Ambassador

    1 day ago

    Woodland Hills, California, United States ARCHE Full time

    Brand Marketing AdvocateWe are a dynamic management and sales firm based in North Hollywood, poised for unprecedented growth in the home improvement industry. Our innovative marketing strategies have enabled us to expand our footprint into new markets on behalf of our esteemed clients. As a result, we are seeking a talented Brand Marketing Advocate to join...

  • Valet Parking Attendant

    2 weeks ago

    Beverly Hills, California, United States Evolution Parking & Guest Services Full time

    Job Title: Valet AttendantWe are seeking a highly motivated and customer-focused Valet Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable experience from arrival to departure.Key Responsibilities:Provide...

  • Guest Experience Manager

    9 hours ago

    Beverly Hills, California, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. We are seeking a highly skilled Guest Experience Manager to join our team at the Beverly Wilshire a Four Seasons Hotel.About the Role:The Guest Experience Manager will be responsible for overseeing the...

  • Guest Services Manager

    4 weeks ago

    Beverly Hills, California, United States Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that mirrors the luxury and service we provide to our guests.About the RoleWe're seeking a highly skilled...

  • Guest Services Manager

    11 hours ago

    Beverly Hills, California, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team of dedicated professionals is committed to providing personalized service, attention to detail, and a commitment to excellence in every aspect of our operations.About the Role:The Guest...

  • Hospitality Ambassador

    1 month ago

    Beverly Hills, California, United States Fogo de Chão Full time

    Fogo de Chão is a leading Brazilian steakhouse that has perfected the art of churrasco for nearly 40 years. Our commitment to exceptional service is matched only by our passion for delivering an unforgettable guest experience. As a key member of our team, you will play a vital role in ensuring that every guest feels welcome and valued.Responsibilities:*...

  • Hospitality Ambassador

    1 month ago

    Beverly Hills, California, United States Fogo de Chão Full time

    Fogo de Chão is a leading Brazilian steakhouse that has perfected the art of churrasco for nearly 40 years. Our commitment to exceptional service is matched only by our passion for delivering an unforgettable guest experience. As a key member of our team, you will play a vital role in ensuring that every guest feels welcome and valued.Key Responsibilities:*...

  • Guest Services Representative

    2 months ago

    Beverly Hills, California, United States Mosaic Hotel & Maison 140 Beverly Hills Full time

    Compensation Type: Hourly Company Overview: Mosaic Hotel & Maison 140 Beverly Hills is a distinguished luxury hospitality establishment, renowned for its exceptional service and exquisite accommodations. Our properties offer a unique blend of contemporary design and classic elegance, ensuring a memorable experience for our guests.Position Overview: The Front...

  • Guest Services Representative

    2 months ago

    Beverly Hills, California, United States Mosaic Hotel & Maison 140 Beverly Hills Full time

    Compensation Type: Hourly Company Overview: Mosaic Hotel & Maison 140 Beverly Hills is a distinguished luxury hotel known for its exceptional service and prime location. Our properties offer a unique blend of modern elegance and comfort, providing guests with an unforgettable experience.Position Overview: The Front Desk Agent plays a crucial role in...

  • Lamborghini Sales Ambassador

    1 day ago

    Beverly Hills, California, United States O'GARA Beverly Hills Full time

    About the RoleWe are seeking a highly motivated and experienced Lamborghini Sales Specialist to join our team at O'GARA Beverly Hills. As a brand ambassador, you will be responsible for providing exceptional customer service and educating customers on our luxury vehicles.Key ResponsibilitiesDeliver exceptional customer service and engage with customers to...

  • Guest Experience Manager

    4 weeks ago

    Beverly Hills, California, United States Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team of dedicated professionals is committed to providing luxurious amenities and personalized service to our discerning guests.About the RoleWe are seeking a highly skilled and experienced Guest...

  • Busser - Hospitality Team Member

    1 month ago

    Woodland Hills, California, United States Xperience XRG Full time

    About Xperience XRGXperience XRG is a dynamic and fast-paced restaurant group that prides itself on delivering exceptional customer experiences. Our team members are the backbone of our success, and we're seeking a skilled Busser to join our hospitality team.Job SummaryWe're looking for a detail-oriented and customer-focused Busser to assist our servers in...