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Spare Parts and Technical Support Expert
2 months ago
KOMPAN Inc Americas is seeking a Technical and Spare Parts Specialist to collaborate with clients and sales teams in managing warranty and maintenance-related parts inquiries for KOMPAN's playground and outdoor fitness products.
This position involves the identification, procurement, and monitoring of parts orders while ensuring effective communication with all stakeholders involved.
As a prominent entity with a commitment to community well-being, our goal is to foster happier and healthier environments by providing top-tier play and fitness solutions. We are KOMPAN - let’s create joy.
About Us
For over five decades, KOMPAN has been at the forefront of designing and manufacturing innovative commercial playground equipment and outdoor fitness installations that engage individuals of all ages and abilities.
In partnership with our headquarters in Denmark, KOMPAN produces and installs over 1,000 sites monthly across 90 countries. Our North American hub, based in Austin, Texas, supports sales operations throughout the U.S. and Canada.
At KOMPAN, we are dedicated to environmental sustainability. We surpass industry standards by utilizing recycled materials, including ocean waste and consumer plastics, to create eco-friendly playgrounds.
Key Responsibilities
- Provide assistance to customers and colleagues by managing incoming calls and emails to facilitate quotes, claims, and orders for spare parts and warranties.
- Receive, prioritize, track, and resolve inquiries from customers, sales representatives, and installation teams regarding parts requests.
- Examine technical documentation and investigate historical installation data to ascertain warranty eligibility for parts.
- Employ exceptional customer service skills to address all inquiries and maintain ongoing communication promptly.
- Generate quotes and create purchase orders for parts using Navision and CRM software, keeping the requesting party informed with order confirmations and tracking details.
- Work closely with internal teams to secure warranty approvals and address missing parts requests for ongoing installations, while staying informed about warehouse inventory.
Qualifications
- High school diploma or equivalent, with a minimum of 3 years of experience in customer-facing roles.
- Preferred 1+ years of experience in technical processing or inventory management within the building materials or construction sectors.
- Familiarity with Microsoft Office, Navision, and/or CRM systems is advantageous.
- Strong verbal and written communication skills, with the ability to adapt to shifting priorities in a dynamic environment.
- Excellent time management and task prioritization skills.
- High level of integrity and professionalism.
Benefits
· Comprehensive medical, vision, and dental coverage
· Employer-sponsored life and disability insurance
· 401(k) retirement plan with company contribution
· Competitive paid time off and extensive holiday schedule
Commitment to Diversity
KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on race, religion, color, national origin, gender, age, veteran status, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.
