Virtual Customer Support and Marketing Representative

3 days ago


Duluth, Minnesota, United States Cyberance Inc DBA eFile360 Full time
Job Opportunity

We are seeking a highly skilled and motivated Customer Support and Marketing Representative to join our team at eFile360. As a key member of our customer support and marketing team, you will be responsible for providing exceptional customer service, managing customer inquiries, and planning and implementing marketing activities to promote our products and services.

Key Responsibilities:

  • Provide timely and effective customer support through various channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Develop and implement marketing campaigns to promote our products and services.
  • Conduct market research to identify new opportunities and trends.
  • Collaborate with the marketing team to develop and execute marketing strategies.
  • Monitor and analyze marketing metrics to measure campaign effectiveness.

Requirements:

  • Bachelor's degree in Marketing, Communications, or a related field.
  • 1-3 years of experience in customer support and marketing.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

What We Offer:

  • Fully remote work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive team environment.

How to Apply:

If you are a motivated and experienced customer support and marketing professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].


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