Customer Service Representative

3 days ago

Duluth, Minnesota, United States Primerica Full time
About Primerica

Primerica is a leading provider of financial services, offering a range of products and services to help individuals and families achieve their financial goals. We are committed to providing exceptional customer service and creating a positive work environment for our employees.

Job Summary

We are seeking a Customer Service Representative to join our Agent Services department in Duluth, Georgia. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to Primerica term life policyholders and agents. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities
  • Respond to verbal and written inquiries from policyholders and agents regarding term life insurance policies
  • Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
  • Identify concerns and respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
  • Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary
  • Recognize priority situations and understand when to notify appropriate parties
Qualifications
  • 1 year of call center customer service experience preferred but not required
  • Minimum high school diploma or GED
  • Previous insurance or financial services experience is a plus
  • Excellent PC skills
  • Intermediate skills in Microsoft Word
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Attention to detail
  • Ability to maintain knowledge of company's products and procedures
  • Ability to communicate professionally with irate customers
Benefits
  • Day one health, dental, and vision insurance
  • 401(k) Plan with competitive employer match
  • Vacation, sick, holiday and volunteer time off
  • Life and disability insurance
  • Flexible Spending Account & Health Savings Account
  • Professional development
  • Tuition reimbursement
  • Company-sponsored social and philanthropy events
Work Environment

Primerica is a dynamic and fast-paced work environment that requires strong communication and problem-solving skills. As a Customer Service Representative, you will have the opportunity to work in a team-oriented environment and contribute to the success of our company.

What We Offer

Primerica offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. We are committed to creating a positive work environment that supports the well-being and success of our employees.

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