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Customer Service Representative

2 months ago

Duluth, Minnesota, United States Linden Lab Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Linden Lab. As a key member of our support team, you will be responsible for providing exceptional service to our residents, resolving issues, and driving customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to residents via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex issues and improve customer experience
  • Stay up-to-date with product knowledge and features to provide accurate and helpful information to customers
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • 6 months of experience in customer-facing environments or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Flexibility to work weekends, evenings, and holidays as needed
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Complimentary Linden Lab employee account and badge for your Second Life avatar