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Guest Services Ambassador

2 months ago

Vero Beach, Florida, United States Benchmark Costa d' Este Beach Resort & Spa Full time

Unlock Your Potential in Hospitality

Benchmark Costa d'Este Beach Resort & Spa is a world-class property that believes in offering its employees Work-Life Effectiveness through practices, policies, and programs to help them achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full-time employees have access to medical and dental insurance to fit their needs.
  • Benchmark University (You can grow both personally and professionally through online webinars and self-study courses).
  • 401K match (Let us help you build your financial future).
  • Company-wide hotel room discounts (Who doesn't love to get away).
  • Paid time off.
  • Employee Assistance Program (We are here to support you).
  • Employee family events (bring the kids).
  • Partnerships and discounts with major retailers such as AT&T, Verizon, and Dish to name a few.
  • Many more, please inquire for more details.

About the Role

We are seeking a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate will use their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

The Guest Services Agent will assist with the unloading of guests' luggage and provide a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Your Key Responsibilities

  • Help guests discover their Wanderlust experience.
  • Provide exceptional customer service by being engaging and taking sincere interest.
  • Interact with all guests, welcoming each guest to our hotel.
  • Escort and orient guests to the front desk for check-in.
  • Park and retrieve guests' vehicles as requested.
  • Upon check-in, escort guests and their luggage to their room, explaining our amenities and fun facts they should know about our hotel.
  • Work together with other attendants to ensure each guest has a personalized experience.
  • Assist lobby attendants in keeping the entrance area clean and organized.

What We're Looking For

  • At least one year in a customer service role with high guest interaction.
  • A valid driver's license with no major infractions for 6 months.
  • Hospitality industry experience is a plus.
  • Ability to solve problems when they arise.
  • Ability to work in a team environment.
  • Pleasant and helpful personality.
  • Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
  • A strong desire to make an impact on other people.
  • An outgoing and engaging personality.
  • Excellent verbal communication skills.
  • Ability to work in a fast-paced setting.
  • Ability to stand for the duration of the shift.
  • Must be available to work various shifts, including weekends and holidays.