Guest Service Ambassador
5 days ago
About Crescent Hotels & Resorts
We are a team of hospitality professionals dedicated to delivering exceptional experiences for our guests. Our Associates are the shining stars of what we do, and we celebrate their unique talents and contributions.
What We Offer
- An exceptional benefit plan for associates and family members, including medical, dental, vision, short-term and long-term disability, life insurance, and flexible spending accounts
- A 401K matching program
- Discounts with our Crescent managed properties in North America for you and your family members, as well as Marriott Branded Hotel Associate Discounts
- An Employee Assistance Program
Job Summary
We are seeking a Guest Service Expert to join our team. As a key member of our front desk team, you will be responsible for greeting and registering guests, checking guests out, and providing exceptional customer service.
Responsibilities
- Greet guests immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information
- Complete the registration process by inputting and retrieving information from our system
- Make appropriate selections of rooms based on guest needs
- Code electronic keys, verify and receive authorization for credit cards, handle cash, and make change as received
- Ensure accurate closeout of guest accounts at time of departure
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results
Requirements
- At least 1 year of experience with hotel front desk operations
- Excellent communication skills and enthusiasm for guest services
- Hilton brand experience is preferred
Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment.
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