Guest Service Representative

19 hours ago


Vero Beach, Florida, United States Benchmark Costa d' Este Beach Resort & Spa Full time
Job Summary

Benchmark Costa d' Este Beach Resort & Spa is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Interact with guests in a professional and courteous manner, responding to their inquiries and resolving any issues that may arise.
  • Process guest check-ins and check-outs, ensuring accurate and efficient handling of room assignments and payments.
  • Collect and record guest information, including special requests and preferences.
  • Promote and sell hotel programs and services, such as room upgrades and packages.
  • Follow established procedures for posting charges, cashing checks, and handling safe deposits and refunds.
  • Collaborate with other departments, including reservations and housekeeping, to ensure seamless guest experiences.
  • Engage with guests upon check-out to gather feedback and ensure satisfaction.
Requirements
  • Excellent written and verbal communication skills.
  • Ability to type accurately (at least 45 words per minute).
  • Computer literacy, with experience in the Maestro system a plus.
  • At least two years of experience in a service industry with direct contact with the public, preferably in hospitality.
  • Ability to work in a team environment and provide excellent customer service.
  • Pleasant and helpful personality, with a strong desire to make a positive impact on guests.
  • Ability to work a full shift standing and moving around the hotel.
Benefits
  • Free meal
  • Company match paid 401-k
  • Company hotel discounts

Benchmark Hospitality is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing opportunities for growth and development.



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