Guest Service Representative
2 weeks ago
Benchmark Costa d' Este Beach Resort & Spa is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.
Key Responsibilities:- Interact with guests in a professional and courteous manner, welcoming them to the hotel and assisting with check-in and check-out processes.
- Collect and verify guest information, explaining hotel policies and procedures in a clear and concise manner.
- Process payments and record special requests, ensuring accurate and efficient transactions.
- Promote and sell hotel programs and services, enhancing the guest experience.
- Follow established procedures for posting charges, cashing checks, and handling safe deposits and refunds.
- Collaborate with resort staff to provide seamless service, assisting other departments as needed.
- Engage with guests upon check-out to ensure satisfaction and facilitate recovery efforts when necessary.
- Assist the reservations department with taking guest reservations during downtime or when the department is closed.
- Excellent written and verbal communication skills.
- Ability to type accurately (at least 50 words per minute).
- Computer literacy, with experience in the Maestro system a plus.
- At least two years of experience in a service industry with direct contact with the public, preferably in the hospitality industry.
- Ability to work in a team environment and possess a pleasant, helpful personality.
- Flexibility to work a full shift standing, with mats provided for support.
- Ability to multitask and effectively resolve guest issues.
- Availability to work weekends and holidays.
- Company match paid 401(k) plan.
- Company hotel discounts.
- An equal opportunity employer.
Benchmark Hospitality is an equal opportunity employer, committed to creating an inclusive environment for all employees. Actual compensation packages may vary based on individual factors, including skill set, experience, and location.
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