Guest Services Ambassador

2 months ago

Vero Beach, Florida, United States Benchmark Costa d' Este Beach Resort & Spa Full time
Job Summary

Benchmark Costa d'Este Beach Resort & Spa is seeking a highly motivated and engaging Guest Services Agent to join our team. As a Guest Services Agent, you will be the first point of contact for our guests, providing a warm welcome and setting the tone for their stay.

Key Responsibilities
  • Guest Welcome and Check-in: Greet guests as they arrive, assist with luggage, and provide a personalized welcome to the resort.
  • Provide Exceptional Customer Service: Engage with guests, respond to their needs, and ensure a memorable experience.
  • Assist with Room Assignments: Escort guests to their rooms, provide information about the resort's amenities, and ensure a smooth check-in process.
  • Maintain a Clean and Organized Environment: Work with the lobby attendant to keep the entrance area clean and organized.
  • Collaborate with Team Members: Work together with other attendants to ensure each guest has a personalized experience.
Requirements
  • Customer Service Experience: At least one year of experience in a customer-facing role with high guest interaction.
  • Valid Driver's License: A valid driver's license with no major infractions for 6 months.
  • Hospitality Industry Experience: Previous experience in the hospitality industry is a plus.
  • Problem-Solving Skills: Ability to solve problems when they arise.
  • Teamwork: Ability to work in a team environment.
  • Pleasant Personality: A pleasant and helpful personality.
  • Physical Demands: Must be able to work a full shift standing and moving around the resort.
What We Offer

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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