Senior Account Manager

3 days ago


New York, New York, United States Ship Essential Full time
{"title": "Senior Account Manager", "description": "Job Overview

Ship Essential is seeking a seasoned Senior Account Manager to lead our account management team and drive business growth for our e-commerce clients. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and developing strategic plans to achieve their goals.

This is an in-person role based in Los Angeles or NYC, requiring a high level of communication and collaboration with our internal teams and clients.

Key Responsibilities
  • Lead the account management team and ensure seamless execution of client interactions and account growth.
  • Personally manage Ship Essential's most critical brand accounts, staying thoroughly informed on all developments and needs.
  • Develop and implement Ship Essential's channel strategy, identifying the best communication platforms for different brands.
  • Create communication style guidelines to ensure consistency in tone, grammar, and professionalism across all accounts.
Requirements
  • 5+ years of experience in account management, preferably with a focus on high-value clients in e-commerce, logistics, or fulfillment.
  • Proven experience managing brand relationships, with a strong understanding of e-commerce operations, ideally having worked as an e-commerce manager or in a similar role for a brand.
  • Strong leadership skills with the ability to manage critical accounts, build communication strategies, and drive business growth.
  • Analytical and strategic thinking, with the ability to track profitability and drive business growth.
  • Excellent communication skills, both written and verbal, and a deep understanding of client relationship management.
  • Proficient in CRM systems, WMS, and data tracking tools.
What We Offer
  • Health Care Plan
  • Retirement Plan (401k)
  • Paid Time Off (Vacation, Sick & Public Holidays)
", "lang_code": "en"}

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