Publix Technology Support Specialist

4 weeks ago


Richmond, Virginia, United States Publix Super Markets Full time

Job Summary

The Publix Technology Support Specialist will provide technical support for the Richmond, VA area, focusing on the repair and preventive maintenance of IT hardware, including servers, desktop computers, printing, point of sale, barcode scanners, weighing devices, and networking systems. This role involves traveling between retail stores to perform on-site work and may require variable shifts, including overnight, evening, early morning, and/or daytime work.

Key Responsibilities

  • Provide technical support for IT hardware and systems
  • Perform repair and preventive maintenance tasks
  • Install and maintain IT hardware
  • Support Publix retail stores and travel between them as needed

Requirements

  • Associate degree in Information Technology or equivalent experience
  • 1+ year of PC/Technical support experience
  • Basic understanding of IT hardware and industry standards
  • Basic understanding of Windows Operating Systems
  • Ability to lift to 75 lbs, climb, and work on a ladder
  • Ability to use hand and power tools
  • Flexible and able to multitask, prioritize, and manage time efficiently

Preferred Qualifications

  • Certifications in the field of electronics or Computer Science
  • 3+ years of PC/Technical support experience
  • Basic understanding of Active Directory
  • Experience using problem reporting and ticketing systems

About Publix Super Markets

Publix Super Markets is the largest employee-owned company in the nation, with a technology team of 2100+ associates providing innovative solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states.


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