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IT Support Specialist

1 month ago

Richmond, Virginia, United States VTal Technology Solutions Full time
Job Title: Help Desk Analyst

VTal Technology Solutions is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring that all end-user computing devices and systems are operational.

Key Responsibilities:
  • Troubleshoot and Resolve Technical Issues: Identify and resolve technical issues related to end-user computing hardware and software systems.
  • Provide End-User Support: Provide technical support to end-users, including answering questions, providing guidance, and resolving technical issues.
  • Monitor and Maintain IT Systems: Monitor and maintain IT systems, including tracking and resolving technical issues, and ensuring that all systems are operational.
  • Develop and Maintain Documentation: Develop and maintain documentation related to IT systems, including user guides, technical manuals, and other relevant documentation.
  • Collaborate with IT Team: Collaborate with the IT team to ensure that all technical issues are resolved in a timely and effective manner.

Requirements:

  • Technical Skills: Proficiency in technical skills, including troubleshooting, technical support, and IT systems maintenance.
  • Communication Skills: Excellent communication skills, including verbal and written communication.
  • Problem-Solving Skills: Strong problem-solving skills, including the ability to identify and resolve technical issues.

Working Conditions:

  • Work Environment: The work environment will be in a fast-paced IT support environment.
  • Physical Demands: The physical demands of the job will be moderate, including sitting for long periods and using a computer.

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].