Hotel Guest Experience Agent
2 days ago
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Agent at Hampton Memphis SW. This role involves providing excellent customer service and ensuring that all guests have a smooth and enjoyable stay.
Key Responsibilities:
- Respond to guest inquiries and requests in a timely and professional manner
- Handle guest complaints and concerns in a respectful and empathetic way
- Maintain accurate records and reports as required
- Perform other duties as assigned by management
Requirements:
- High school diploma or equivalent required
- Previous experience in a hotel or related field preferred
- Possess excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
What We Offer:
- A competitive salary of $22-$28 per hour, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement plan with company match
- Opportunities for advancement and career growth
About Us:
Hampton Memphis SW is a leading hospitality provider in the Southwind area of Memphis, Tennessee. We are committed to delivering exceptional service and creating memorable experiences for our guests.
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