Hotel Guest Experience Agent

2 days ago


Memphis, Tennessee, United States Hampton Memphis SW Full time
Overview

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Agent at Hampton Memphis SW. This role involves providing excellent customer service and ensuring that all guests have a smooth and enjoyable stay.

Key Responsibilities:

  • Respond to guest inquiries and requests in a timely and professional manner
  • Handle guest complaints and concerns in a respectful and empathetic way
  • Maintain accurate records and reports as required
  • Perform other duties as assigned by management

Requirements:

  • High school diploma or equivalent required
  • Previous experience in a hotel or related field preferred
  • Possess excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment

What We Offer:

  • A competitive salary of $22-$28 per hour, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Opportunities for advancement and career growth

About Us:

Hampton Memphis SW is a leading hospitality provider in the Southwind area of Memphis, Tennessee. We are committed to delivering exceptional service and creating memorable experiences for our guests.



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