Guest Experience Representative

1 day ago


Memphis, Tennessee, United States Valor Hospitality Full time
Front Desk Coordinator Job Description

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at FEDEXFAMILYHOUSE. As a key member of our front desk team, you will provide administrative support, manage guest registrations, and maintain accurate records. If you are a driven and results-oriented individual with excellent communication skills, we want to hear from you

About the Role:
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, multitasking and prioritizing tasks while maintaining a high level of professionalism. The ideal candidate will have excellent organizational skills, attention to detail, and be able to work effectively with guests, colleagues, and management. If you are looking for a challenging and rewarding role that allows you to make a real difference in people's lives, we encourage you to apply.

Key Responsibilities:
* Manage guest registrations, verifying registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
* Handle cash and credit transactions accurately and efficiently, balancing the cash drawer regularly.
* Maintain accurate records, including guest folios and financial transactions.
* Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally.
* Collaborate with the housekeeping department to ensure rooms are ready for guests, maintaining a clean and organized workspace.

Requirements:
* High school diploma or equivalent experience.
* 3-12 months of employment in a related position, preferably in the hospitality industry.
* Excellent organizational and communication skills.
* Ability to work in a fast-paced environment, handling multiple tasks simultaneously.

Benefits:
* Competitive salary: $22,000 - $32,000 per year (based on experience).
* Daily pay option available.
* Team Member Hotel Discount Program.
* Uniforms provided for most positions.
* Benefits package including health, dental, vision, life insurance, and other supplemental options.
* Paid PTO after 90 days of employment.
* 401k with employer match.
* Opportunities for career advancement and professional growth.

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