Hotel Guest Services Agent
1 day ago
**Join Our Team:**
We are seeking a dedicated and customer-focused Hotel Guest Services Agent to join our front desk team at Hampton Inn Memphis Walnut. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
About the Role:
- You will be the first point of contact for our guests, responding to inquiries, resolving issues, and providing information about hotel amenities and services.
- You will be responsible for managing room reservations, check-ins, and check-outs, ensuring accuracy and efficiency in all transactions.
- You will work closely with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and engineering.
- You will maintain a high level of customer satisfaction through effective communication, empathy, and problem-solving skills.
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or related field preferred.
- At least 1 year of experience in customer-facing role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with ability to work effectively in a team environment.
- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- Knowledge of hotel operations, including room management, front desk procedures, and customer service standards.
What We Offer:
- A competitive salary of $45,000 - $55,000 per year, based on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
- Opportunities for professional growth and development, including training programs and career advancement.
- A fun and dynamic work environment, with a team-oriented culture and recognition for outstanding performance.
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