Hotel Night Auditor

16 hours ago


Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

Overview of the Role

The Sheraton Memphis Downtown hotel is seeking a highly detail-oriented and organized individual to join their team as a Night Auditor. As a key member of the front desk staff, you will be responsible for ensuring the smooth operation of the hotel during nighttime hours. This includes processing guest payments, maintaining accurate records, conducting night audits, and providing exceptional customer service.

About the Job

  • Job Title: Night Auditor
  • Location: Sheraton Memphis Downtown
  • Estimated Salary: $45,000 - $55,000 per year
  • Benefits: Three Tiers of Medical Coverage, Dental & Vision Coverage, 24/7 Teledoc service, Pet Insurance, Hotel Discounts, Tuition Reimbursement, Paid Time Off (vacation, sick, bereavement, and Holidays), 401K Match
  • Required Skills and Qualifications:
    • Prior cash handling experience necessary
    • High school diploma or equivalent required
    • 1-2 years of experience as a Night Auditor or in a similar role preferred
    • Strong attention to detail and ability to multitask
    • Excellent communication and problem-solving skills
    • Read, write and speak English fluently
    • Ability to work independently with minimal supervision
    • Strong computer skills
    • Ability to work flexible hours including overnights, weekends, and holidays

Responsibilities:

  1. Process guest payments and maintain accurate records
  2. Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
  3. Assist guests with inquiries, requests, and any issues that may arise during the night
  4. Ensure the safety and security of the hotel premises during overnight hours
  5. Provide exceptional customer service and create a welcoming and positive atmosphere for guests
  6. Collaborate with other departments to address guest needs and ensure a seamless guest experience
  7. Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively


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