Memphis Guest Services Agent
6 days ago
We are seeking a talented and motivated Front Desk Agent to join our team at Hampton Memphis SW. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.
This is an exciting opportunity for someone who is passionate about delivering outstanding customer service, has excellent communication skills, and is able to multitask with ease. If you are a motivated and detail-oriented individual who is looking for a new challenge, we encourage you to apply for this role.
About the Job:
- Greet and welcome guests, providing a warm and welcoming experience
- Handle room reservations, modifications, and cancellations in a timely and efficient manner
- Provide accurate and up-to-date information on hotel services, facilities, and local attractions
- Assist with check-ins and check-outs, ensuring a seamless experience for our guests
- Maintain high standards of personal appearance and grooming, adhering to brand standards
Key Responsibilities:
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Operate the front desk computer system, managing room assignments and guest information
- Process payments, handle cash transactions, and maintain accurate records
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences
- Participate in ongoing training and development programs to enhance your skills and knowledge
Essential Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred
- Previous experience in a hotel or hospitality setting is essential; customer service experience is also desirable
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups
- Ability to multitask, prioritize tasks, and manage multiple projects simultaneously
- Basic math skills and accuracy with handling cash and credit transactions
Salary and Benefits:
- Competitive salary range: $25,000 - $35,000 per year, based on experience and qualifications
- Medical, dental, and vision insurance, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, 401(k) retirement plan
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