Conference Coordinator

3 days ago


Minneapolis, Minnesota, United States Compass Group USA Full time
Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

Key Responsibilities:
  • Deliver exceptional customer service experiences
  • Manage and book reservation requests; maintain room schedules through reservation system
  • Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
  • Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
  • Manage and respond to all emails in the location-specific folders in shared Connections mailbox
  • Respond in a timely manner when processing customer requests for reservations
  • Provide consultative event coordination services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
  • Perform set-up and clean-up for beverage service as needed
  • Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
  • Knowledgeable in answering site specific questions regarding local amenities
  • Responsible for maintaining Connections space, including submitting work orders as needed
Requirements:
  • Outstanding customer service skills
  • Superior verbal and written communication skills, especially customer friendly communications
  • High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
  • Experience working in technical/audiovisual environment
  • Ability to work independently, prioritize effectively and make decisions
  • Ability to adapt quickly to change and maintain a flexible approach when providing customer support
  • Able to remain mobile for extended periods during work day
  • Able to work a flexible schedule to include evening and weekend hours
  • Must be able to lift 50 pounds
Preferred Skills:
  • Work experience with reservation software platforms
  • Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
  • Catering or other food service-related experience
  • Communications, Event Planning or Hospitality background
Benefits:
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.



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