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Conference and Meeting Services Coordinator

2 months ago

Minneapolis, Minnesota, United States Compass Group USA Full time
Job Summary

The Conference and Meeting Services Coordinator plays a critical role in managing collaborative, meeting, and event spaces in multiple markets across the United States. This position is responsible for providing exceptional customer service to Wells Fargo Team Members, contract staff, and nonprofit organizations.

Key Responsibilities:
  • Manage and book reservation requests, maintaining room schedules through a reservation system.
  • Respond to and process incoming requests, providing consultative event coordination services as required.
  • Set up and clean up for beverage and catering services, ensuring room configurations are correct.
  • Provide customers with facility, building, and room access using online tools.
  • Maintain daily and weekly schedule boards and digital signage displays.
  • Educate customers on direct access resources, such as approved caterers and online tools.
  • Process requests for PC lab reservations on behalf of customers.
  • Receive and store materials, ensuring timely delivery to meeting rooms.
  • Identify and report building repairs, completing work orders in a timely manner.
  • Compile and send customer surveys using designated online tools.
  • Develop and maintain working relationships with vendors, including on-site security and catering services.
  • Deliver consistent customer interactions across locations, implementing uniform terminology and standardized workflow processes.
  • Review operational metrics, identifying opportunities to increase utilization, improve customer service scores, and reduce cancellation rates.
  • Drive community and customer events to Connections spaces, building business and increasing space utilization.
Preferred Qualifications:
  • 2+ years of experience in project management and coordination.
  • Outstanding customer service skills.
  • Superior verbal and written communication skills.
  • High proficiency with Microsoft Office product suite.
  • Experience working in technical and audiovisual environments.
  • Ability to work independently, prioritize effectively, and make decisions in ambiguous situations.
  • Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
  • Able to remain mobile for extended periods during the workday.
  • Able to work a flexible schedule, including evening and weekend hours.
  • Must be able to lift 50 pounds.