Customer Service Representative

1 day ago


Reading, Pennsylvania, United States Applied Industrial Technologies Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Assist customers with inquiries, resolve issues, and provide solutions
  • Process orders, quotes, and returns in a timely and accurate manner
  • Collaborate with internal teams to resolve customer issues and improve processes
  • Provide product information, recommendations, and training to customers
  • Maintain accurate records and reports to track customer interactions and sales performance
Requirements
  • 6 months of customer service experience preferred
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of Microsoft Office and Google search engine
  • High school diploma or equivalent
What We Offer
  • Competitive base salary and bonus opportunities
  • Health, vision, and dental coverage, 401(k) with company match
  • Paid vacation, sick time, and company holidays
  • Tuition reimbursement and career development opportunities
About Us

Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. We serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you need accommodation for any part of the employment process, please contact us at or call to let us know the nature of your request.



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