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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Spectrum Brands. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for our consumers.
Key Responsibilities- Provide technical support to customers via phone, email, and other communication channels
- Respond to customer inquiries, complaints, and warranty orders in a timely and professional manner
- Utilize our CRM system to create cases, troubleshoot, and document customer product/warranty issues
- Process warranty orders and provide support according to brand and organizational policy
- Participate in training sessions and seminars to enhance product knowledge and skills
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
- High School diploma or equivalent
- Microsoft Office and Excel skills required
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Flexibility to work overtime and weekend hours
- Strong attendance and punctuality are required
We offer a dynamic and supportive work environment that values teamwork, collaboration, and continuous learning. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
This role provides flexibility to work from home at least 2 days a week, with the option to work from the office on other days. We are committed to providing a work-life balance that supports your personal and professional growth.