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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waterco of the Central States, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Order Processing: Process customer orders, including scheduling service and delivery orders, and coordinating schedules with the service/operations manager.
- Sales Support: Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base and inside sales teams.
- Account Management: Manage customer accounts, including applying customer payments, completing internal reporting, and making outbound calls to current customers to schedule additional services or offer maintenance plans.
- Problem Resolution: Resolve customer complaints and issues in a timely and professional manner, including exchanging merchandise, refunding money, or adjusting bills.
- Communication: Communicate effectively with customers, both verbally and in writing, to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Education: High school diploma or equivalent required.
- Experience: 2+ years of customer service experience, preferably in a sales/marketing environment.
- Skills: Excellent interpersonal and communication skills, computer proficiency, especially with Microsoft Office, and ability to learn a proprietary customer service program.
- Competitive Pay: $20-24/hour depending on experience.
- Benefits Package: Medical, dental, vision, 401(K) with match, product discounts, tuition reimbursement, life insurance, and paid time off.
Waterco of the Central States, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
